Privacy Policy

RonVue ("we," "us," or "our"), operated by Hangzhou Rongyue Import & Export Co., Ltd. (杭州嵘悦进出口有限责任公司), Room 33-4, Building 33, Rongchuang City, Qiantang District, Hangzhou, Zhejiang, China, runs ronvue.com and supplies custom rowing apparel to clubs, teams and organizations. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the website.

Depending on how you use our website, we may collect:

• Contact details: your name, club or team name, email address, phone number, and billing and shipping address (including country or region)
• Account information: your username, password and preferences
• Order information: products, specifications, sizes and quantities, team designs and personalization details (such as names or numbers), plus your order history, returns and exchanges
• Payment information: transaction details and payment confirmation. We do not store full card numbers. Payments are processed by PayPal and Airwallex
• Communications: messages you send us, such as customer support requests
• Device and usage information: browser type, device, IP address, pages visited and time of visit, collected through cookies and similar technologies

We collect personal information directly from you (for example, when you place an order or create an account), automatically from your device when you use the website, and from service providers who work on our behalf, such as payment processors and shipping carriers.

We use your personal information to:

• Process and deliver your orders, including custom production
• Create and manage your account
• Process payments and prevent fraud
• Keep you updated on your order, shipping, returns and exchanges
• Respond to your questions and support requests
• Send product updates and promotions, where you have agreed or where the law allows
• Understand how the website is used and improve it
• Meet our legal, tax and accounting obligations

We do not sell your personal information. We share it only with:

• Payment processors: PayPal and Airwallex (only what is needed to complete your payment)
• Logistics providers: carriers that deliver your order
• Production partners: the order details needed to make your products, such as designs, sizes and any names or numbers you ask us to print (we do not share your contact details or address with them)
• Service providers: website hosting, email delivery and analytics providers that process data on our behalf
• Authorities and legal requests: where the law requires it, or to protect our rights, our customers or others
• Business transfers: a buyer or successor, if we are involved in a merger, acquisition or sale of assets

We use essential cookies to make the website work (for example, the shopping cart). With your consent, we also use analytics cookies (such as Google Analytics) to understand how visitors use the site. Where required, we ask for your consent through a cookie banner. You can change your choices at any time through the banner or your browser settings.

RonVue is based in China, and our service providers operate in other countries. Your personal information may therefore be transferred to, stored and processed in China and other countries outside where you live.

When the law requires safeguards for transfers out of the European Economic Area or the United Kingdom, we use mechanisms such as the European Commission's Standard Contractual Clauses or the UK equivalent. For users in Japan and Australia, we take reasonable steps to make sure overseas recipients handle your information appropriately. You can contact us for more information about the countries involved.

We use reasonable technical and organizational safeguards to protect your personal information. Payments are handled by providers that meet PCI-DSS standards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep order and transaction records for 7 years to meet financial, tax and legal requirements. If you close your account, we delete your account information, except for records we are required to keep. Other information is kept only as long as needed for the purposes above.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Receive a copy of your information and have it transferred to another provider
• Object to or restrict certain processing
• Withdraw your consent at any time (this does not affect processing done before you withdrew it)

These rights are not absolute and may be limited by law. We may need to verify your identity before acting on a request, and you may use an authorized agent to make a request for you. We will not treat you unfairly for exercising your rights. We respond within 30 days.

Marketing emails: you can unsubscribe at any time using the link in every email. We may still send you messages about your account and orders.

To make a request, email info@ronvue.com.

European Economic Area and United Kingdom: we process your personal data to perform our contract with you (your order), to meet legal obligations, for our legitimate interests (fraud prevention, website security and analytics), and with your consent (marketing emails and non-essential cookies).

California, USA: we do not sell or share your personal information as defined under California law. You may request access to or deletion of your information, or correction of inaccuracies, by emailing us.

Japan: we handle personal information in accordance with the Act on the Protection of Personal Information. You may request disclosure, correction or deletion of your personal data by contacting us.

Australia: we handle personal information in line with the Australian Privacy Principles. You may request access to or correction of your information by contacting us.

Singapore, Malaysia, Thailand and other Asia-Pacific regions: we handle personal information in line with applicable local data protection laws, including when it is transferred overseas.

Our website is intended for adult customers and for coaches and representatives of clubs, teams and schools. We do not knowingly collect personal information directly from anyone under 16. Information about young athletes is usually provided by a coach, club, school or parent, and we use it only as needed to fulfill the order. If you believe a child has given us personal information, please contact us and we will delete it.

Our website may link to third-party sites. We are not responsible for their privacy practices, so please read their policies before sharing your information.

If you have a concern about how we handle your personal information, please contact us first and we will do our best to resolve it. You also have the right to complain to your local data protection authority, for example the ICO in the UK, the OAIC in Australia, or the supervisory authority in your EU country.

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date. For significant changes, we will notify you by email or with a notice on our website.

If you have questions about this Privacy Policy or want to exercise your rights, contact:

For the purposes of applicable data protection laws, Hangzhou Rongyue Import & Export Co., Ltd. is the data controller of your personal information.